Tugenio Privacy Policy 2024

Thank you for using Tugenio! We're honored that you're interested in using our website 🎉

Please read this document carefully before using any bot on the platform or otherwise using our website in any manner. By hereon we shall refer to the user of this website as "you" and the owners as "us" or "we". This Privacy Policy document describes in detail the type of data we use and collect. Data Deletion and GDPR requests can be submitted by emailing us or opening a ticket on our Discord.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or providing you with a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

Information We Collect
We collect information you provide directly to us. For example, you share information directly with us when you create an account, sign up, fill out a form, purchase credits, communicate with us via third-party platforms, request customer support, or otherwise communicate with us. The types of personal information we may collect include your email address, login credentials, your content, including your generated responses, and any other information you choose to provide. Any data shared with us is not used for training or improvement of our platform or any AI app.

We do not collect payment information through our platform except for what is required to access your payment details. We rely on third parties such as Stripe to process payments in connection with our platform. Any information you provide to facilitate such a payment is subject to the third-party payment processor’s privacy policy, and we encourage you to review this policy before you provide any information to the payment processor.

Information collected by Cookies
We use tracking technologies, such as cookies, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. The only cookie we use is a tracking cookie for interacting with you and to help with saving the login session, with the longest time of storage being 14 days.

Use of Information
We mainly use the information we collect to provide and maintain our platform, and improve our website. For example, we store generated responses from bots to make them better. We use your email to communicate with you about updates, changes to the website, and release of new features. No information is shared with a third party for commercial purposes without your consent. We also use the information we collect to:

• Process transactions and send related information, such as confirmations, receipts, and user experience surveys;
• Send you technical notices, security alerts, and support and administrative messages;
• Respond to your comments and questions and provide customer service;
• Communicate with you about new content, products, services, and features offered by Tugenio and provide other news and information we think will interest you (see Your Choices below for information about how to opt out of these communications at any time);
• Monitor and analyze trends, usage, and activities in connection with our Services;
• Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of Tugenio and others;
• Debug to identify and repair errors in our Services;
• Comply with our legal and financial obligations; and
• Carry out any other purpose described to you at the time the information was collected.

Additional Disclosures For Users In Europe
If you are located in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, you have certain rights and protections under applicable law regarding the processing of your personal data, and this section applies to you.

Data Retention
We store personal data associated with your account for as long as your account remains active. If you close your account, we will delete your account data within 14 days. We store other personal data for as long as necessary to carry out the purposes for which we originally collected it and for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.

Data Subject Requests
You have the right to request access to the personal data we hold about you and to receive your data in a portable format. To exercise this right, please email us at aditya@paymeformyai.com with an appropriate subject or open a ticket on our Discord. We shall honor your request within 30 days of receipt.